Return policy

Return of goods, withdrawal from the contract

1. The Buyer has the right to return the received (withdrawn) goods without stating the reason - within the period specified in Clause 3 of these Rules. This provision means that the Buyer, having changed his mind or decided to give up the Goods for other reasons during the said period, has the right to notify the Seller of his request to return the Goods to the Seller and recover the money paid.

2. This right of return does not apply to Contracts for:

(a) Goods manufactured in accordance with the Buyer's special instructions, which are not prefabricated and which are manufactured at the Buyer's personal choice or instruction, or for Goods that are clearly tailored to the Buyer's personal needs;

(b) perishable Goods or Goods with a short shelf life;

(d) goods which, by their nature, are inseparably mixed with other articles after delivery;

(e) packaged video or audio recordings or packaged software that were unpacked after delivery;

3. The Buyer's right to return the goods applies only to natural persons and arises from the date of conclusion of the Contract, as defined in Paragraph 5 of the Rules. The Buyer has the right within 14 (fourteen) days from the delivery of the Goods to him, to return the Goods to the Seller and recover the money paid for it or to demand a replacement of the Goods.

4. The Buyer, wishing to return the goods and cancel the Contract, must send the Seller a completed free-form request setting out the decision to withdraw from the Contract. Upon receipt of the Buyer's notice, the Seller shall immediately send an acknowledgment of receipt of the notice.

5. The goods are returned to the address of UAB GR Line, taking into account the exceptions provided in the section "Return and warranty".

6. The Buyer shall return or transfer the Goods to the Seller or the person authorized to accept the Goods by the Seller immediately and in any case not later than within 14 (fourteen) days from the date of notification to the Seller of its decision to return the goods (or withdraw from the contract). The term shall be deemed fulfilled if the Buyer has sent the Goods before the end of the period of 14 (fourteen) days.

7. The Buyer may exercise the right to return the Goods only if the deadline for returning the Goods has not been missed (specified in clause 3) and if it will be possible to return the Goods to their original condition and sell them at full price.

8. All money paid for the Product, including delivery costs, shall be refunded to the Buyer who returned the Goods. Upon receipt of the Goods and evaluation of their quality, the Seller shall return the money for the Goods not later than within 14 (fourteen) days, taking into account the provisions of Clause 13 of the Rules. If only part of the Goods is returned, delivery costs will be reimbursed only if the remaining Goods of the same order, if purchased only, would be subject to a lower rate than the rate applied to the Goods together with the returned Goods and only to the extent of the difference. In the event that the Goods are returned due to defects in their quality, the provisions of Clause 11 of these Rules shall apply.

9. The Buyer shall be liable for the decrease in the value of the Goods (including, but not limited to the cases specified in Clause 10 of the Rules), caused by actions that are not necessary to determine the nature, properties and operation of the Goods. T. y. The Seller has the right to unilaterally reduce the amount returned to the Buyer in proportion to the above-mentioned decrease in the value of the Goods.

10. Returned Goods must be undamaged, without loss of commercial appearance (undamaged labels, protective films, etc.) and must not be used. All returned Goods must be with authentic labels, protective bags and the same accessories with which they were sold. The returned Product must be in neat original packaging (with instructions and warranty card, if they were delivered with the Product) of the same composition as the one purchased by the Buyer. At the same time, the gifts received for the Product must be returned.

11. VAT invoice (its number) and order number must be provided upon return.

12. If the Buyer returns the Goods due to defects in the quality of the Goods, the Seller undertakes to fully refund to the Buyer the price paid for the defective Goods and to reimburse the delivery and return costs. If only part of the Goods is returned, delivery costs will be reimbursed only if the remaining Goods of the same order, if purchased only, would be subject to a lower rate than the rate applied to the Goods together with the returned Goods and only to the extent of the difference. If a method of returning the goods other than the one offered by the Seller has been chosen, which has resulted in disproportionate or higher costs, the Seller shall not be obliged to cover such costs of returning the goods.

13. As usual, the Seller transfers the refunded amounts to the bank account specified by the Buyer in any bank operating in the Republic of Lithuania.

14. The Seller has the right not to return the amounts paid by the Buyer until the Goods have been returned to the Seller and have been checked for compliance with Clauses 9 and 10 of the Rules.

15. In case the Goods were delivered to the Buyer after the withdrawal from the Agreement:

a) The Buyer must immediately return the Goods to the Seller;

b) except in cases related to defective Goods, as provided in clause 12, the Buyer will be responsible for covering the costs of returning the Goods to the Seller;

c) The Buyer has a duty to properly store the Goods until they are returned to the Seller;

d) The price of the goods and delivery costs shall be reimbursed to the Buyer in accordance with clause 8.

16. In all cases, the Buyer will have the rights arising from the sale of defective Goods, which are provided by the legal acts of the Republic of Lithuania. The return rules set out in this 7 or other parts of the GTC Rules do not affect the existence of these rights.

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Return policy